Route Package Protection
Route provides protection for shipments that are lost, broken, or stolen.
Add Route to your cart at checkout to enable protection.
Visit route.com to learn more.
Shipping Policy
- Free standard shipping on US orders of $75 or more. Orders under $75 ship for $9.95.
- Orders are processed and shipped within 2 to 5 business days.
- You will get a shipping confirmation email with tracking information.
Return and Exchange Policy
- Returns are accepted for store credit only. Canceled orders also receive store credit.
- Returns and exchanges are accepted within 14 days of delivery. You are responsible for return shipping costs.
- Items must have all tags attached and must not be worn, damaged or washed. We may refuse returns that do not meet these criteria.
- Bodysuits, intimates, jewelry, bags and accessories are final sale and cannot be returned or exchanged.
- All sale items are final sale.
- To request a return or exchange, go to our Return Center.
Damaged Items
- If an item arrives damaged, email servicemiddlewestapparel@gmail.com within 48 hours of delivery with your name, order number and photos.
- Items damaged by removing tags are not eligible for return or exchange.
- Middle West Apparel is not liable for packages that are lost or stolen.